What’s in a Mini Split Box: Single-Box Shipping
Classic AmericaNov 6th 20263 min read
The short answer
- The indoor unit, outdoor unit, and install kit all ship together, not as two separate tracking numbers.
- The kit includes the insulated line set, power and interconnect cables, pipe wrap, wall sleeve, and remote, plus the Wi-Fi setup manual packed with the indoor unit.
- Our mini splits weigh about 124 to 225 lb and ship on a 40×48 pallet. Orders are processed the same day or the next business day, and most arrive in 2 to 7 business days.
- The included line set is 16 ft on the 9,000, both 12,000 BTU models, and the 23,000 BTU model. DUET includes 2 x 16 ft.
What every system ships with
Single-box shipping means the condenser won't show up next week as a second package. You need both halves and the copper to get started, so they ship together. Our delivery and installation support page covers the policy, and this page is your packing list, model by model, wherever the spec sheet actually lists a length.
| Piece | In the shipment? | Notes |
|---|---|---|
| Indoor unit | Yes | Wall head, or two heads on DUET |
| Outdoor unit | Yes | The heat pump |
| Insulated line set | Yes | Length depends on the model |
| Interconnect and power cables | Yes | Not a substitute for the branch circuit |
| Pipe wrap and wall sleeve | Yes | For the hole through the wall |
| Remote | Yes | Wi-Fi manual ships with the indoor unit |
| Pad, pump, extra line hide | No | Buy those if the wall needs them |
Match the kit length to the wall in the Install Planner. If you are still choosing BTU, start with the Size Finder.
Line set length that is actually printed
| Model | In the box | Maximum run |
|---|---|---|
| 12,000 BTU · 19 SEER2 | 16 ft | 50 ft · precharge 25 ft |
| 23,000 BTU | 16 ft | 65 ft · precharge 25 ft · gas line 1/2 in |
| 9,000 BTU | 16 ft | Max 50 ft · precharge 25 ft |
| 12,000 BTU · 17 SEER2 | 16 ft | Max 49 ft · precharge 25 ft |
| DUET | 2 x 16 ft | Max 131 ft · 25 ft precharge per line |
If your run is longer than the included set, order the right diameter before install day. You'll find diameters and maximum lengths in mini split line set length. The 9,000, both 12,000 BTU models, and the 23,000 BTU model each include 16 ft. DUET includes 2 x 16 ft.
From the spec sheet
- 12,000 BTU/h cooling · 1 ton
- 19 SEER2
- 115V
- Up to 550 sq ft
- Heating nameplate 12,200 BTU/h
From the spec sheet
- 23,000 BTU/h cooling · 1.92 tons
- 17 SEER2
- 208/230V
- Up to 1,400 sq ft
- Heating nameplate 22,400 BTU/h
How the pallet shows up
- We process orders the same day or the next business day.
- Delivery usually takes 2 to 7 business days, depending on where you are.
- Your order may come by freight lines such as South Eastern Freight, FedEx Freight, AAA Cooper, or similar.
- Check the pallet before you sign, and note any damage on the delivery receipt.
- Uninstalled equipment in its original condition can be returned within 30 days, along with the kit and the remote.
The box isn't a finished install
- Free shipping doesn't include labor, a new circuit, a pad, or a condensate pump.
- Inspect it before you sign. A crushed coil is a freight claim, not something to troubleshoot with an error code.
- You can plan the wall and mount the bracket. Refrigerant connections, the vacuum, and the dedicated electrical circuit are jobs for a licensed HVAC professional and a licensed electrician.
- Register your warranty within 60 days of installation. You're covered for 5 years on the compressor and 1 year on parts.
Match the box to the wall
Run the Install Planner with your actual line-set distance. Still choosing a capacity? Start with the Size Finder and the sizing chart. For brand-wide questions, manuals, and error codes, visit the Classic America mini split page.
FAQ
Common questions
Does a mini split ship in one box?
Yes. The indoor unit, outdoor unit, and installation kit all ship together on one freight pallet, weighing about 124 to 225 lb.
What is included in the box?
The indoor unit, outdoor unit, insulated line set, interconnect and power cables, pipe wrap, wall sleeve, remote, and the Wi-Fi setup manual. If you need a pad, a condensate pump, or extra line-set length, those are separate.
How long is the line set in the box?
16 ft on the 9,000, both 12,000 BTU models, and the 23,000 BTU model. DUET includes 2 x 16 ft. Check line set length for more.
How fast does it ship?
We process orders the same day or next business day, and most freight arrives in 2 to 7 business days. You'll get a tracking number as soon as it ships.
