Shipping and returns

Shipping policy

All orders are processed and shipped on the same day or next business day. Most of our products usually arrive in 2 to 7 business days depending upon your location.

Once your order has been shipped you will receive a shipping confirmation email which includes a tracking number. Your package can be tracked with this tracking number. How to track an order.

Our mini split systems, which weigh from 124 to 225 lbs each, are shipped on a 40 x 48 pallet using carriers such as, but not limited to, South Eastern Freight Lines, FedEx Freight, AAA Cooper, Amazon Services or similar services.

Questions about shipping? Call 1-800-349-4360 Ext. 204 (Mon to Fri, 10:00 AM to 3:00 PM ET) or email sales@classic-america.com.

Payment

We accept Credit cards, Debit cards, PayPal, and Wire Transfer. This website does not take card details. Our sales team confirms your order before any payment is taken.

Return and refund policy

You will receive a total refund for products purchased online if you cancel the sale before the merchandise is shipped.

30 days money back guarantee

You may return uninstalled merchandise, in original condition, within 30 days. Returns should include all packing materials, installation kits, remotes and other accessories.

AC equipment must be shipped back palletized, shrink wrapped, strapped and secured safely to the pallet.

Once your return has been received at our warehouse, we will check and inspect the items within 1 week and the approved refund amount will be credited to the payment method you used.

To start a return, contact us with your order number.

Before you sign for a delivery

Freight deliveries arrive on a pallet. Check the boxes for damage while the driver is there. The delivery and installation guide walks through what to look for.