Frequently asked questions

If you have just switched it on in heat mode, or set it to heat from another mode, the mini split needs 2 to 5 minutes to preheat before the fan starts blowing at a normal flow. During this time the fan stops or blows a minimal amount of air, to avoid recirculating cold air.

If the unit has been heating properly and suddenly stops blowing air, it may have gone into defrost mode to melt ice or snow on the outdoor unit. The fan stops or runs very low to avoid supplying cold air. Defrost lasts 2 to 10 minutes at most, and depending on the model you may see "df" or "C8" on the display. On some newer units you can start a defrost cycle manually by pressing the ECO button rapidly 10 times within 8 seconds while in heat mode.

Yes, every Classic America mini split is a heat pump. A reversing valve on the refrigeration circuit lets it switch from cooling to heating and back.

If heating matters as much as cooling, look at the HSPF2 rating rather than SEER2. SEER2 measures the cooling season; HSPF2 measures the heating season. Each model page lists both, along with the heating capacity at low outdoor temperatures where the spec sheet publishes it.

CL is a reminder to clean the filter. It appears after a certain number of hours of fan operation, 500 on most models.

If the unit has no filter reset button, turn off the power at the breaker for a couple of minutes. The code also resets on its own after about 72 hours.

Every code Classic America publishes is in the error code lookup, with what it means and what to do next.

MSCT units only have an air intake at the top of the coil.

On most newer models: with the unit on, press the swing left/right and swing up/down buttons at the same time. The unit displays AC and runs a self-clean cycle for 30 minutes.

Some cracking noise is normal as the plastic contracts with the heat and then expands again. To stop early, turn the unit off and back on.

On mini splits, press and hold the Turbo button on the remote for 5 seconds to switch between Fahrenheit and Celsius.

All orders are processed and shipped on the same day or next business day.

Most of our products usually arrive in 2 to 7 business days depending upon your location.

5 years on the compressor and 1 year on all other parts, from the date of purchase. Register within 60 days of installation.

We strongly recommend installation by a licensed HVAC professional; the warranty may not be honored for units that were not professionally installed.

You may return uninstalled merchandise, in original condition, within 30 days. Returns should include all packing materials, installation kits, remotes and other accessories.

AC equipment must be shipped back palletized, shrink wrapped, strapped and secured safely to the pallet.